The Human Factor

The demands of the economic and social context are rapidly changing organisational models and dynamics as well as people’s approach to work, needs, expectations and shared values.

Cattolica implemented a rapid repositioning of its personnel management and development initiatives, orienting them in three strategic directions:

  • increasing the effectiveness of the entire education system by linking it to the specific needs of the organisation and developing paths for people engagement and empowerment;
  • ensuring the dissemination of know-how and a process of continuous learning;
  • raising the level of autonomy and accountability of individuals with regard to their own professional development and related learning processes. 

These objectives were pursued through:

  • the enhancement of an integrated database (analytics) to enrich the decision-making setting available for the definition of development and training plans and simultaneously stimulate the spread of a new mindset, enabling people to be active and aware protagonists of change, capable of coherently orienting professional development and work performance;
  • the structuring of a knowledge management system that enhances internal experts to feed professional communities;
  • the creation of a training ecosystem capable of providing internal and external training resources.

In order to make the company’s proximity higher during the extended period of remote working, people caring and wellbeing initiatives were also intensified.


The Training

Cattolica considers the skills of its employees a strategic asset for achieving high standards of performance and generating value for the benefit of stakeholders, not forgetting that the employees themselves are a fundamental internal stakeholder of the Company.

Digital acceleration has been instrumental in creating a training ecosystem that is strongly oriented towards continuous learning, i.e., learning processes for new skills and knowledge developed on an ongoing basis and directly related to the evolution of the reference context.

In parallel, the growth of digital culture and skills has created the conditions for a different model of teaching, enabling new and more effective learning methods and tools and renewed ways of integrating different knowledge.

The total number of training hours provided in 2021 were 37,323 (2020: 25,876), an increase of 44%, thanks mainly to the considerable organisational effort made by the Company to strengthen all types of distance learning in the continuing pandemic situation.


Hours of training by category and gender

Number of hours Hour
s Men

Hours per capita men

Hours Women Hours per capita women  Hours Total Hours per capita total
Executives 1,301 23 314 45 1,615 25
Officials 8,137 26 3,814 36 11,951 29
Employees 11,738 18 12,019 19 23,757 18
Workers - - - - - -
Total 21,176 21 16,147 21 37,323 21


Number of hours Hour
s Men

Hours per capita men

Hours Women Hours per capita women  Hours Total Hours per capita total
Executives 991 16 175 22 1,166 16
Officials 5,407 16 1,926 19 7,333 17
Employees 8,184 13 9,193 14 17,377 14
Workers - - - - - -
Total 14,582 14 11,294 15 25,876 14


Hours of training by type

  2021 2020
Training type Total hours Total hours
Institutional and business 8,238 4,563
Technical- professional 23,286 11,400
People 3,287 7,891
Workplace Safety 2,512 2,022
Total 37,323 25,876


Data on Equal Opportunities are available in this page.


Heath and safety

Cattolica shares the structure and the figures in charge of the Prevention and Protection Service (SPP) with the companies in the Group and indicated in the scope of consolidation, with the exception of some small companies that are not yet included in the unified protection system.

The objective is to harmonise health and safety policies, and make compliance management and resource optimisation more efficient. The Group companies with coordinated supervision have a single Delegate for safety, as provided by art. 16 of Italian Legislative Decree 81/2008, who is assigned all the duties of the Employer, except those that cannot be delegated.

The aforementioned SPP has its office in the Verona headquarters, while the position of Prevention and Protection Service Manager (RSPP) is entrusted to external consultants. The role of Company Physician is given to two external professionals based on a territorial division, with one appointed doctor serving as coordinator. The physicians carry out their control activities upon convocation by the SPP, for employees whose surveillance is expiring or require new surveillance, and is carried out mainly at the offices. 

The SPP is responsible for identifying the health and safety training needs of all the Group’s workers; it handles communication and information on health and safety issues, focusing on the areas considered most significant such as emergency management and risk mapping.

Meetings and sharing with other prevention stakeholders (DDL, SPP, RLS) are also planned, to promote cooperation relating to risk prevention and protection between the parties. Third parties who have relations of a professional or commercial nature with the Company are also considered from the point of view of health and safety impact and, based also on the different risk level, are treated with various approaches of an informative, prescriptive and control nature. 


Cattolica Assicurazioni and its subsidiaries, in the context of the workplace safety management system adopted in accordance with the UNI ISO 45001 standard, have undertaken to pursue their occupational health and safety goals with reference to the principles of prevention and continuous improvement and, in an appropriate manner, the nature and extent of the risks in accordance with the provisions of the Safety Policy



In 2021, no injuries occurred (2020: 0).


Injuries and health and safety indicators of Group employees

  2021 2020
Number of deaths due to accidents at work 0 0
Number of accidents at work with serious con-sequences (excluding deaths) 0 0
Number of recordable accidents at work 0 0
Hours worked 2,599,019 2,641,967
Multiplier 1,000,000 1,000,000
Rate of deaths due to accidents at work 0 0
Rate of accidents at work with serious conse-quences (excluding deaths) 0 0
Rate of recordable accidents at work 0 0